Business Object - Crystal Report (Service Pack / Hot fixs / Utilities / Samples)

Service Packs - a collection of patches and updates combined into a single package for ease of installation.
Hot Fixes - Includes monthly hot fixes, critical hot fixes and fix packs.

Utilities - Including runtime packages, which are used in the deployment of applications using the Crystal Reports SDKs for Visual Studio.
Samples - Sample reports and applications that demonstrate report design concepts and development.

Reference : Business Object

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